Delete your cricscore account

You can delete your cricscore account and the personal information in it at any time, in the app or online.

Option 1: In the app (fastest)

The fastest way to delete your account is through the cricscore mobile app. This process is automatic and takes effect immediately.

1. Open the cricscore app on your device and sign in.
2. Go to the Profile tab in the bottom navigation bar.
3. Tap the Settings icon in the upper corner.
4. Tap Sign-in & security.
5. Scroll down to the Danger zone section at the bottom of the screen.
6. Tap Delete account.
7. Review the summary of what gets erased and what stays on past scorecards.
8. Type DELETE in the confirmation field to confirm your decision.
9. Tap Delete account permanently.

Your personal details and photo are removed immediately.

If your account has no email address, the website form can’t confirm the request, so delete your account in the app or make the request in the app under Profile, Settings, Privacy. If someone added your number and you never signed up, remove it at cricscore.app/remove-me.

Option 2: Online (no app needed)

Use our privacy request form and choose Delete my data. We email you a link to confirm the request came from you; once you confirm, we delete your account straight away. This works for a suspended account too.

You can also email support@cricscore.app from the address on your account with the subject “Delete my account”. We confirm it’s you, then delete your data within 30 days.

What gets deleted

• Your mobile number, email address, password, username, name, date of birth, gender, city, bio, social links, jersey number and playing details are permanently deleted.
• Your profile photo is deleted from our storage and cleared from our delivery network.
• Your sessions, push notification tokens, notification settings, one-time codes, follows, blocks, squad memberships and roles are deleted, and notifications that mention you are removed from other people’s inboxes.
• Your profile, stats and match list pages stop working.

What is retained, and why

These lists are word for word from section 5.3 of our Privacy Policy, so section numbers below are the policy’s.

• We keep, for the periods in section 5.1 and linked only to that internal reference: reports you made or that were made about you; our record of which versions of our Terms and this policy the account accepted; and admin activity records, with your name and details removed.
• If you ever made a privacy request other than a deletion, we keep it, with your email address, for 3 years after we closed it, so we can show how we handled it.
• If someone had added you and you removed yourself, we keep a scrambled copy of your mobile number or email address so nobody can add you again.
• De-identified scorecards: your name on past scorecards is replaced with “Deleted player” and no longer links to a profile. Someone who played in a match may still remember who you are.

Before you delete

Before proceeding with account deletion, please consider the following points:

• Deletion is Permanent: Once your account is deleted, your personal profile, individual career records, and awards cannot be recovered.
• Active Tournament Organizers: If you are an organizer or administrator for an ongoing tournament, transfer the organizer role to another team member before deleting your account so that match schedules and standings remain manageable.
• Squad Captains: If you are the only administrator of a squad, assign captaincy or manager rights to another squad member before deleting your account.
• Alternatives to Deletion: If you only want fewer alerts, you can customize your push notification settings under Profile > Settings > Notification preferences. If you want to take a break from the app, you can simply sign out.

Added by someone else?

If a squad admin or organiser added you and you never created an account, you don’t need one to leave. Go to cricscore.app/remove-me and enter your number and the code we text you. If you were added by email before November 13, 2026, you can also use the Remove me from cricscore link in the email we sent you within 90 days. If the link has expired or you can’t find it, use our privacy request form and choose Delete my data.

Signed in with Google?

We delete our link to your Google account. To remove cricscore from your Google account too, open your Google Account’s security settings and remove it from connected apps.

Frequently asked questions

How long does it take for my data to be deleted?

In-app deletion is immediate. Online requests are completed as soon as you confirm the email we send. Email requests are completed within 30 days of confirming it’s you.

Will past matches I scored be deleted?

No. Scorecards and ball-by-ball records stay so other teams keep their records. Your name on them is replaced with “Deleted player”.

Can I cancel a deletion request?

In-app deletion is instant and cannot be canceled or undone. If you submitted a request by email and have not yet confirmed the verification link, you can reply to our support team to cancel your request.

Where can I get further help?

If you have questions about account deletion or your data privacy, contact our support team at support@cricscore.app or visit our Support page.